Privacy policy
1. Collection and Use of Personal Information
When you use the services of the Lumina fortuna Group Limited Mall, we may ask you to provide personal information. Lumina fortuna Group Limited Mall will use such information in accordance with this Privacy Policy. You are not obligated to provide the personal information we request; however, in many cases, if you choose not to provide it, we will be unable to provide you with our products or services, nor respond to any issues you encounter.
Below are examples of the types of personal information that Lumina fortuna Group Limited may collect and how we use such information:
2. Personal Information We Collect
When you create an account, purchase products, download software updates, or contact us, we may collect various information, including your name, postal address, phone number, email address, contact preferences, and other details.
When you purchase goods or gift cards through the Chengdu Lumina fortuna Group Limited Mall, the Mall may collect information you provide relating to recipients, such as name, postal address, email address, and phone number. Lumina fortuna Group Limited Mall will use such information to fulfill your requests, provide relevant products or services, or for anti-fraud purposes.
In certain jurisdictions, we may require users to provide government-issued identification to comply with legal requirements, but only in limited circumstances, such as customs declarations.
3. How We Use Your Personal Information
We will notify you of the latest product releases, software updates, and event announcements. If you prefer not to be included in our mailing list, you may opt out at any time by updating your preferences.
We may use your personal information (e.g., email address or mobile phone number) to verify and confirm user identity.
We may use personal information to send important notices, such as order information related to purchases. As such information is critical to communication between you and the Mall, you may not opt out of receiving such communications.
We also use personal information for internal purposes such as auditing, data analysis, and research to improve the products, services, and customer communications of Lumina fortuna Group Limited Mall.
Our system integrates SDKs including cn.jpush.android (Jiguang; Jiguang Push), com.huawei.hms (Huawei; Huawei Push), com.alipay (Alipay; Ali Transit Code; Ali Zhima Credit Identity Verification; Zhima Authentication), com.tencent.bugly (Bugly; Tencent Bugly), which will push in-app messages to you for delivering the latest system updates.
4. Collection and Use of Non-Personal Information
We also collect data that cannot be directly linked to any specific individual on its own. We may collect, use, transfer, and disclose non-personal information for any purpose. Below are examples of non-personal information we may collect and how we use it.
We collect information such as occupation, language, zip code, area code, unique device identifier, referring URL, location, and time zone where the product is used to help us better understand customer behavior and improve our products, services, and advertising.
We collect information related to customers’ activities on our website. We aggregate such information to help us provide more useful information to customers and understand which parts of our website, products, and services are of most interest. For the purposes of this Privacy Policy, aggregated data is regarded as non-personal information.
We may collect and store detailed information about how you use our services, including search queries. Such information may be used to improve the relevance of results delivered by our services. Such information generally does not involve your IP address, except in limited cases where we need to ensure the quality of services provided over the Internet.
5. Cookies and Other Technologies
Lumina fortuna Group Limited Mall, or its emails and advertisements, may use cookies and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our website people have visited, and measure and improve the effectiveness of advertisements and web searches. We treat information collected through cookies and other technologies as non-personal information. However, if local law treats Internet Protocol (IP) addresses or similar identifiers as personal information, we will also treat such identifiers as personal information. Similarly, for the purposes of this Privacy Policy, where non-personal information is combined with personal information, the combined information will be treated as personal information.
Like most Internet services, we also automatically collect certain information and store it in log files. Such information includes IP address, browser type and language, operating system, date/time stamp, etc.
We use such information to understand and analyze trends, administer the website, learn about user behavior on the site, improve our products and services, and gather broad demographic information about our user base. Lumina fortuna Group Limited Mall may use such information for our marketing and advertising services.
Pixel tags allow us to send emails in a format readable by customers and let us know if an email has been opened. We may use this information to reduce or eliminate emails sent to customers.
6. Miscellaneous
Lumina fortuna Group Limited Mall may disclose your personal information as required by laws, legal processes, litigation, and/or requests from public and government authorities within or outside your country of residence. We may also disclose information about you if we determine that disclosure is necessary or appropriate for national security, law enforcement, or other matters of public importance.
We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale, we may transfer all personal information we collect to the relevant third party.
Protection of Personal Information
Lumina fortuna Group Limited Mall takes the security of your personal information seriously. Lumina fortuna Group Limited Mall uses encryption technologies such as Transport Layer Security (TLS) to protect your personal information during transmission. When storing your personal data, Lumina fortuna Group Limited Mall uses computer systems with limited access rights, deployed in facilities protected by physical security measures. Your account password is stored in encrypted form, including when we use third-party storage.
7. Privacy Concerns
If you have any questions or concerns regarding the Lumina fortuna Group Limited Mall Privacy Policy or data processing, or wish to file a complaint about a possible violation of local privacy laws, please contact us. You may reach us at any time by calling the Lumina fortuna Group Limited Mall support phone number.
Upon receiving a privacy inquiry or access/download request, we will categorize the contact and endeavor to resolve your specific question or concern. If your inquiry involves a material matter, we may ask you to provide further information. All contacts raising material matters will receive a response. If you are dissatisfied with the response received, you may escalate your complaint to the relevant regulatory authority in your jurisdiction. If you consult us, we will provide information on applicable complaint channels based on your actual situation.
Lumina fortuna Group Limited Mall may update its Privacy Policy from time to time. If we make material changes to the Privacy Policy, we will post an announcement and the updated Privacy Policy on the company’s website.
Permission Description
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<android.permission.WRITE_EXTERNAL_STORAGE>Access to the user’s SD card files, used with user authorization for updating profile avatars in the personal center and consulting customer service about products before purchase. -
<android.permission.CAMERA>Access to the camera, used with user authorization for updating profile avatars, consulting customer service about products before purchase, and scanning QR codes on the homepage to participate in promotional activities such as bargaining and group buying. -
<android.permission.RECORD_AUDIO>Access to audio recording, used with user authorization for sending voice messages to customer service to inquire about products before purchase.