1.2 This Agreement specifies the rights and obligations between the Platform and Users arising from cross-border commodity transactions, logistics and distribution, payment settlement, after-sales services and other related services. All notices, policies and rules published by the Platform on its service system (including but not limited to commodity sales rules, logistics policies, return and exchange rules) shall form an integral part of this Agreement and have the same legal validity as this Agreement.

 

1.3 The term "cross-border" as used herein means that the subject matters or services of transactions involve two or more countries or regions. Users acknowledge and agree that all Platform commodities are sourced overseas, and relevant transactions shall comply with laws and regulations of China, the country of origin of commodities and the User’s country, including but not limited to import and export control, tax administration, consumer rights protection and other legal provisions.

 

1.4 If a User is a legal person or other organization, it shall warrant that it possesses corresponding civil capacity for rights and conduct. The signing or acceptance of this Agreement by its authorized representative shall be deemed the genuine intention of such legal person or organization. If a User is an individual, he/she shall be at least 18 years old and have full civil capacity. Users under 18 years old shall use Platform services under the supervision of legal guardians, who shall bear corresponding liabilities.

 

1.5 The Platform reserves the right to amend and supplement this Agreement and relevant rules in accordance with changes in laws and regulations, business needs or user feedback. Revised contents shall be notified to Users via Platform announcements, internal messages, emails and other channels. If a User disagrees with revisions after receiving notice, he/she shall immediately cease using Platform services. Continued use shall be deemed acceptance of the revised Agreement and rules.

 

 

2.1 To use all or part of Platform services, Users shall complete registration procedures, provide true, accurate, complete and valid identity information (including but not limited to name, contact details, delivery address, ID/passport information), and set secure account passwords. Users shall be liable for the authenticity, legality and completeness of provided information. For false information, the Platform has the right to suspend or terminate account services, and all resulting consequences shall be borne solely by the User.

 

2.2 Users shall properly keep account names, passwords and relevant verification information, and bear full responsibility for all operations, transactions and consequences conducted under their accounts. Upon discovery of abnormal situations such as account theft or information leakage, Users shall notify the Platform immediately. The Platform shall take measures including account locking and password reset upon user application, but shall not be liable for losses caused by improper custody by Users themselves.

 

2.3 Users shall complete real-name authentication as required by the Platform and provide valid identity documents (ID/passport for individuals, business licenses for legal persons). The Platform may restrict partial services (such as ordering, payment and withdrawal) for Users without completed real-name authentication until authentication is finished.

 

2.4 Users shall update registration and real-name authentication information in a timely manner to ensure accuracy and validity. Consequences including undeliverable orders, failed transactions and incorrect tax calculation caused by inaccurate or untimely updated information shall be borne by Users.

 

2.5 Users shall not rent, lend or transfer their accounts to others. In case of violation, all risks and liabilities arising therefrom shall be borne by Users, and the Platform may suspend or terminate relevant account services.

 

 

3.1 The Platform provides online shopping services, including browsing, searching, comparing, ordering and paying for overseas commodities. The Platform ensures true, accurate and complete commodity information, covering core details such as commodity name, specification, origin, price, stock and taxes.

 

3.2 The Platform provides cross-border logistics and distribution services, delivering purchased goods from overseas warehouses to designated delivery addresses via itself or cooperative logistics providers. Logistics lead time, coverage scope and fees shall prevail as publicly announced by the Platform. The Platform shall endeavor to maintain stable logistics services, but shall not be liable for logistics delays, loss or damage caused by force majeure, changes in international logistics policies, customs inspection and other non-Platform factors.

 

3.3 The Platform provides after-sales services including return, exchange, repair and consultation. Specific conditions, procedures and time limits for returns and exchanges shall comply with publicly announced after-sales policies. The Platform shall assist Users in handling commodity quality and logistics issues, but assumes no warranty liability for inherent defects of commodities unless explicitly promised otherwise.

 

3.4 The Platform provides payment settlement services supporting cross-border payment methods including international credit cards (Visa, Mastercard, etc.), third-party payment platforms and bank transfers. Users shall complete payments via supported channels. The Platform adopts encryption technology to protect the security of user payment information.

 

3.5 The Platform may adjust, suspend or terminate partial services according to business needs, and notify Users reasonably in advance. The Platform shall not be liable for losses incurred thereby, except losses caused by intentional misconduct or gross negligence of the Platform.

 

 

4.1 Commodity prices on the Platform are overseas retail prices, excluding international logistics fees, tariffs, VAT, consumption tax and other duties. Relevant taxes shall be borne by Users or withheld and paid by the Platform on behalf of Users in accordance with tax policies of the User’s country/region, with exact amounts displayed on the order settlement page.

 

4.2 When placing orders, Users shall carefully verify commodity details, delivery addresses, payment amounts and taxes, and submit orders only after confirmation. Successful order submission constitutes a valid transaction agreement between the User and the Platform (or supplier), and both parties shall perform obligations as agreed.

 

4.3 Users shall complete payment within the time limit stipulated by orders. The Platform may cancel unpaid orders without assuming any breach liability. Users shall bear all risks of failed payment caused by incorrect payment information or insufficient account balance.

 

4.4 The Platform shall ensure commodity quality complies with applicable standards. Users shall acknowledge and accept differences between overseas production/inspection standards and local standards in their country. Users discovering quality issues after receipt shall apply for returns/exchanges in accordance with after-sales policies, and the Platform will provide assistance.

 

4.5 Commodity stock shall be subject to real-time display on the Platform. If orders cannot be fulfilled due to insufficient stock, the Platform may cancel orders and fully refund all paid funds including commodity prices, taxes and logistics fees, without additional compensation liability.

 

4.6 Users shall not conduct false transactions, brush orders, leave malicious reviews, fraud or other unfair competitive acts, nor purchase goods for illegal purposes. Upon violation, the Platform may cancel orders, suspend or terminate account services and pursue legal liabilities against Users.

 

 

 

(1) To provide services in accordance with this Agreement, review and manage user account information and transaction behaviors, and impose penalties including warning, function restriction, service suspension and account termination on Users violating this Agreement and relevant rules.

 

(2) To collect and use user information (see Privacy Policy for details) for service provision, service optimization and transaction security, and not disclose personal privacy of Users unless otherwise required by laws and regulations.

 

(3) To adopt reasonable technical and administrative measures to ensure stable operation of the Platform system and protect user account security, transaction security and information security.

 

(4) To update commodity information, logistics information and after-sales policies timely to guarantee authenticity, accuracy and timeliness.

 

(5) To establish a comprehensive customer service system, respond promptly to user inquiries, complaints and demands, and assist Users in resolving problems encountered during Platform use.

 

 

(1) To browse and search commodities, conduct independent transactions and enjoy Platform after-sales services.

 

(2) To request protection of personal privacy information, and inquire, correct and delete personal account information (see Privacy Policy for details).

 

(3) To comply with this Agreement, all Platform rules and laws and regulations of China, commodity origin countries and local countries, and refrain from any illegal or irregular acts.

 

(4) To properly keep account information, not disclose it to third parties, and be responsible for all account operations and transactions.

 

(5) To provide truthful personal information and update it timely, and bear all consequences caused by false or outdated information.

 

(6) To respect legitimate rights and interests of the Platform and other Users, refrain from publishing malicious comments, defamation or slander against the Platform and other Users, and not infringe intellectual property rights, privacy rights and other legal rights of others.

 

 

6.1 All intellectual property rights including texts, images, trademarks, logos, software, programs and data on the Platform (copyrights, trademark rights, patent rights, trade secrets, etc.) belong to the Platform or relevant right holders, and are protected by applicable laws and regulations.

 

6.2 Users shall not copy, disseminate, modify, repost or quote any intellectual property content of the Platform without authorization, nor use such content for commercial or illegal purposes. Violators shall bear corresponding infringement liabilities, and the Platform reserves the right to pursue legal responsibilities.

 

6.3 Upon discovering content infringing their intellectual property rights, Users shall notify the Platform promptly. After verification, the Platform will delete or remove relevant content, suspend services for infringing accounts and assist Users in safeguarding legitimate rights and interests.

 

 

7.1 For user violations of this Agreement and relevant rules, the Platform may impose warnings, account function restrictions, service suspension, account termination, order cancellation and deposit forfeiture (if applicable) according to severity, and all resulting losses shall be borne by Users.

 

7.2 Users shall fully compensate the Platform, other Users and third parties for losses caused by their violations of this Agreement or laws, including direct losses, indirect losses, attorney fees, litigation fees and other relevant expenses.

 

7.3 If the Platform causes losses to Users due to intentional misconduct or gross negligence, it shall bear corresponding compensation liability, with the maximum amount limited to the value of a single transaction completed by the User on the Platform.

 

7.4 Neither party shall be liable for breach of agreement when performance is prevented by force majeure (earthquakes, floods, typhoons, wars, changes in international logistics policies, customs inspection, system failures, etc.). Both parties shall notify each other promptly and take reasonable measures to mitigate losses.

 

 

8.1 This Agreement takes effect upon successful user registration or first use of Platform services, and expires upon account cancellation or Platform service termination.

 

8.2 The Platform has the unilateral right to terminate this Agreement and suspend/terminate user account services under any of the following circumstances: (1) Users fail to rectify violations after warnings from the Platform; (2) Users engage in illegal acts including providing false information, stealing other accounts and malicious order brushing; (3) Accounts remain inactive with no operations for more than 12 consecutive months; (4) User accounts are frozen or sealed by judicial authorities; (5) The Platform terminates relevant services for business reasons; (6) Other circumstances stipulated by laws and regulations.

 

8.3 Upon termination, Users shall stop using Platform services, and the Platform shall cease service provision. Users shall still bear liabilities and obligations arising from prior service use, and the Platform will continue protecting user personal information in accordance with the Privacy Policy.

 

 

9.1 The conclusion, validity, interpretation, performance and dispute resolution of this Agreement shall be governed by the laws of the People’s Republic of China (excluding conflict of law rules).

 

9.2 Any dispute arising from performance of this Agreement shall be settled through friendly negotiation first. If negotiation fails, either party may file a lawsuit with the competent people’s court at the place where the Platform operator is located.

 

9.3 Overseas Users shall comply with local laws and regulations of their countries/regions. If any clause of this Agreement conflicts with local laws, local legal provisions shall prevail, without affecting the validity of other clauses.

 

 

10.1 Matters not covered herein may be agreed separately by both parties in supplementary agreements, which shall have equal legal validity as this Agreement.

 

10.2 If any clause of this Agreement is deemed invalid, illegal or unenforceable, it shall not affect the validity of other clauses. Both parties shall negotiate to replace such clause with a legal and valid one closest in content.

 

10.3 Platform customer service contacts: [Please fill in customer service email, hotline, online service entrance, etc.]. Users may consult and file complaints through the above channels.

 

10.4 The [Lumina fortuna Group Limited ] reserves the final right to interpret this Agreement.